Effective Date: 09/02/2026

Last Updated: 09/02/2026

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

• Personal Identifiers: Name, email, phone number, and postal address.
• Business Details: GST number, PAN, and company designation (for B2B transactions).
• Account Information: Login credentials, profile data, and user preferences.
• Payment Details: Processed securely by third-party providers; we do not store full card/bank details on our servers.

1.2 Information Collected Automatically

• Device Info: Device model, Operating System, IP address, browser type, and unique device identifiers.
• Usage Info: App activity, page interactions, crash logs, and performance diagnostics.
• Location Data: We collect precise real-time location data (including in the background when the app is closed or not in use) to enable logistics tracking, delivery updates, and supply chain optimization.

1.3 Data from Third Parties

• Analytics tools (Google Analytics, Firebase).
• Payment gateways and social authentication services.

2. HOW WE USE YOUR INFORMATION

• Logistics & Tracking: To facilitate real-time delivery tracking and route optimization.
• Operations: To improve platform functionality and customize user experience.
• Security: To ensure fraud prevention, identity verification, and platform integrity.
• Compliance: To fulfill legal obligations and tax requirements (GST/E-way bills).
• Support: To provide effective customer service and technical assistance.

3. DATA SHARING

We do not sell your personal data. We only share information with:

• Service Providers: For cloud hosting, data analytics, and payment processing.
• Logistics Personnel: Authorized drivers and dispatchers for delivery coordination.
• Logistics Personnel: Authorized drivers and dispatchers for delivery coordination.

4. USER RIGHTS & CONTROLS

• Access & Correction: Update your profile directly via account settings.
• Data Deletion: Request account deletion by contacting support.
• Permissions: You can disable Location Tracking or Notifications via your device settings, though this may limit platform functionality.

5. SECURITY & RETENTION

• Security: We implement industry-standard encryption (SSL/TLS) and strict access controls.
• Retention: We retain data only as long as necessary for service delivery or as mandated by Indian law.

6. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the contact details of the Grievance Officer are:

• Attn: Grievance Officer (MIS Department)
• Email: mis@iskconstrips.com
• Address: Village Guma, Post Tendua, Hirapur Road, Raipur, Chhattisgarh - 493221.

7. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of the revised terms.

8. CONTACT US

For any queries, contact us at:

• Firm Name: Iskcon Strips Private Limited
• Email: it@iskconstrips.com
• Phone: +91 8103898123
• Address: Village Guma, Post Tendua, Hirapur Road, Raipur, Chhattisgarh - 493221.